Our customers' satisfaction is our number one priority.

We handle returns and refunds on a case-by-case basis.

Please reach out to us at admin@carvesports.com, and we’ll take care of you.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Order Processing

All orders are packed and prepared for shipment within 48 hours of receiving your order. Once your package is on the way, you’ll receive a confirmation email with tracking information.

Shipping Methods

We ship all orders via USPS or UPS, depending on the most reliable and efficient option for your location. All packages are sent using Priority Mail or an equivalent service.

Standard Delivery Times

• 
  United States: Standard delivery typically takes up to 7 business days after your order has shipped.
  
• 
  International Orders: Shipping times vary by country. Please allow additional transit time for customs clearance and international carrier schedules.
  

Please note: Actual delivery times may vary based on carrier operations, weather, customs processing, and your specific location.

Tracking Your Order

Once your order ships, you’ll receive an email with a tracking link so you can monitor its progress in real time.

Delays & Missing Packages

If your order hasn’t arrived within 14 days (two weeks) from the ship date, contact us and we’ll investigate right away. We’re always happy to help resolve delays or tracking issues.

Questions or Support

If you have any questions about your shipment, need help updating your address, or have concerns about delivery, please reach out anytime — we’re here to help.

admin@carvesports.com

We restock products regularly and do our best to keep your favorites available.

To stay updated, sign up for our newsletter — we’ll send notifications when new stock arrives.

If a product you want is currently out of stock, feel free to send us a message with the product name in the subject line. We’ll make sure to notify you as soon as it’s back and ready to order!